Welcome to Soaps by Bonnie!

Customer Service

Shipping & Delivery

Most products are shipped out in 1-2 business days after receiving payment. I have a flat-rate shipping policy to make it easy for you to determine the cost of your shipment to anywhere in the continental US. Please email or call for international rates.

Shipping Rates within the Continental US

  • From $0.00 to $24.99 shipping is $6
  • From $25.00 to $74.99 shipping is $9
  • For purchases over $75.00 shipping is free.

Returns & Exchanges

We have a 100% Product Guarantee and a simple return policy. If you don't want it, simply return it within 10 days from the date of the shipment and you will be refunded the amount of the purchase. You are responsible for return shipping charges. If the product was defective and you are exchanging it for the same item the shipping charges will be refunded to you. Most refunds will take place within 24 hours of receiving the returned goods, but may take up to 10 days depending on payment circumstances.

Ordering

You can complete the ordering process with or without an account. If you choose not to create an account, your information will not be saved other than to complete the order. A "customer account" will not be created and you will not be able to access the order after you submit it.
Creating an customer account does have its perks:

  • You will not need to enter all of your shipping and customer information each time you order.
  • You can track and view your previous orders.
  • You can save and edit a wishlist that you can share with friends
  • You will automatically get sales prices and newsletter specials without having to use "coupon codes"
  • Your information will be accessible even if you change your email address.

Payment, Pricing & Promotions

Pricing & Promotions
Online pricing and shipping may be different than catalog, store or warehouse pricing and is non-transferable. Some sales and special pricing is only available when logged into an active customer account. While we strive for perfection here at Handcrafted Soaps by Bonnie, we do make the occasional human error. We reserve the right to correct a price after an order is made. You will be emailed and called before completing the order to confirm any changes. If the prices are lower you will be issued a refund of the difference. If the prices are higher you will need to submit the difference or completely or partially cancel the order at which time you will receive a refund of any charges. Promotions are generally time-sensitive and will not be honored after the promotional period is over. If any terms of the promotion are violated you will be notified via a email or phone, the order cancelled and your payment refunded.

Sales Tax
We collect sales tax as required by law for the State of Washington. Sales tax rates are determined by zip code to the limitation of the processing program.

Payments
Credit Cards & Debit Cards
We accept MasterCard, Visa, and Discover through PayPal. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. We do not store any credit card information on our server and see your personal credit card information.

PayPal
To make a purchase using PayPal, select PayPal as your payment method. You will then be directed to paypal.com to log in to your account.

Google Checkout
To make a purchase using Google Checkout, select Google Checkout as your payment method and follow the direction on the screen to complete your payment.

Money Order, Personal Check or Cashier’s Check
We accept money orders, personal checks and cashier’s checks. Mail your payment to the address below, and be sure to include your order information, shipping address, telephone number and e-mail address. Orders will be shipped when payment has been confirmed at the bank. Send your order and payment information to:

  • Handcrafted Soaps by Bonnie
  • 4214 E Farwell Rd.
  • Mead, WA 99021

Viewing Orders

You can view current and prior orders when you log into your account and navigate to the "My account" link at the top of the page.

Updating Account Information

If you wish to update your account information, you will need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address. We do not share your information with other third party companies for their commercial use. Please see our privacy policy.

Privacy & Security

Handcrafted Soaps by Bonnie is committed to ensuring that your privacy is protected. Any information that you provide will be used in accordance with this privacy statement. This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2012.

Information We Collect
  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as when you signup to our newsletter, register for information or make a purchase.
  • Information provided to us when you communicate with us for any reason.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

All computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your browser which determines how to deal with cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. We WILL NOT sell your information for any reason and will not give your information to a third party for any commercial use. In addition, we may use the information for the following purposes:

  • To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. No third party will receive your information from us.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. Further, we may use your data so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. We use off-site payment processors and do not retain or even see credit card information. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party.
  • Where we are legally required to disclose your information.
  • To assist fraud protection and minimize credit risk.

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information

Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at bonnie@soapsbybonnie.com.

Your Consent

By using this site, you consent to the collection and use of information as outlined in the above documentation. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Terms & Conditions

Welcome to our online store! HANDCRAFTED SOAPS BY BONNIE, LLC and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Electronic Communications
When you visit HANDCRAFTED SOAPS BY BONNIE, LLC or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HANDCRAFTED SOAPS BY BONNIE, LLC or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of HANDCRAFTED SOAPS BY BONNIE, LLC, with copyright authorship for this collection by HANDCRAFTED SOAPS BY BONNIE, LLC, and protected by international copyright laws.

Trademarks
HANDCRAFTED SOAPS BY BONNIE, LLCs trademarks and trade dress may not be used in connection with any product or service that is not HANDCRAFTED SOAPS BY BONNIE, LLCs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HANDCRAFTED SOAPS BY BONNIE, LLC. All other trademarks not owned by HANDCRAFTED SOAPS BY BONNIE, LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by HANDCRAFTED SOAPS BY BONNIE, LLC or its subsidiaries.

License and Site Access
HANDCRAFTED SOAPS BY BONNIE, LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HANDCRAFTED SOAPS BY BONNIE, LLC. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HANDCRAFTED SOAPS BY BONNIE, LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HANDCRAFTED SOAPS BY BONNIE, LLC and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing HANDCRAFTED SOAPS BY BONNIE, LLCs name or trademarks without the express written consent of HANDCRAFTED SOAPS BY BONNIE, LLC. Any unauthorized use terminates the permission or license granted by HANDCRAFTED SOAPS BY BONNIE, LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of HANDCRAFTED SOAPS BY BONNIE, LLC so long as the link does not portray HANDCRAFTED SOAPS BY BONNIE, LLC, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any HANDCRAFTED SOAPS BY BONNIE, LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Membership Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. HANDCRAFTED SOAPS BY BONNIE, LLC and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Review, Comments, Emails and Other Content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. HANDCRAFTED SOAPS BY BONNIE, LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant HANDCRAFTED SOAPS BY BONNIE, LLC and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant HANDCRAFTED SOAPS BY BONNIE, LLC and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify HANDCRAFTED SOAPS BY BONNIE, LLC or its associates for all claims resulting from content you supply. HANDCRAFTED SOAPS BY BONNIE, LLC has the right but not the obligation to monitor and edit or remove any activity or content. HANDCRAFTED SOAPS BY BONNIE, LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss
All items purchased from HANDCRAFTED SOAPS BY BONNIE, LLC are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
HANDCRAFTED SOAPS BY BONNIE, LLC and its associates attempt to be as accurate as possible. However, HANDCRAFTED SOAPS BY BONNIE, LLC does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by HANDCRAFTED SOAPS BY BONNIE, LLC itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY HANDCRAFTED SOAPS BY BONNIE, LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. HANDCRAFTED SOAPS BY BONNIE, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HANDCRAFTED SOAPS BY BONNIE, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HANDCRAFTED SOAPS BY BONNIE, LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HANDCRAFTED SOAPS BY BONNIE, LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HANDCRAFTED SOAPS BY BONNIE, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law
By visiting HANDCRAFTED SOAPS BY BONNIE, LLC, you agree that the laws of the state of Washington, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and HANDCRAFTED SOAPS BY BONNIE, LLC or its associates.

Disputes

Any dispute relating in any way to your visit to HANDCRAFTED SOAPS BY BONNIE, LLC or to products you purchase through HANDCRAFTED SOAPS BY BONNIE, LLC shall be submitted to confidential arbitration in Washington State, USA, except that, to the extent you have in any manner violated or threatened to violate HANDCRAFTED SOAPS BY BONNIE, LLCs intellectual property rights, HANDCRAFTED SOAPS BY BONNIE, LLC may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Midification and Severability
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to HANDCRAFTED SOAPS BY BONNIE, LLC. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions:
Questions regarding our Terms & Conditions of Use, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: bonnie@soapsbybonnie.com.